WellCar Terms of Service

All sales are subject to the terms located within the Vehicle Service Contract. Contracts will not be accepted where prohibited by law. This site is intended solely for the purpose of providing general information regarding the purchase of vehicle protection products. Exact contract terms and rates are determined upon validation of vehicle information and acceptance by the Vehicle Service Provider. Pricing, specifications, availability, and terms of offers may change without notice. Taxes, fees, and other charges may apply.

THESE TERMS AND CONDITIONS ARE A LEGAL CONTRACT BETWEEN YOU AND WELLCAR, LLC, INC. AND WELLCAR CONSUMER FINANCE, LLC, (“WELLCAR”, “WE” OR “US”). THE TERMS EXPLAIN HOW YOU ARE PERMITTED TO USE THE WEBSITE LOCATED AT HTTP://WWW.MYWELLCAR.COM, AS WELL AS ALL SUBDOMAINS AND ASSOCIATED SITES LINKED TO HTTP://WWW.MYWELLCAR.COM BY WELLCAR, ITS SUBSIDIARIES AND AFFILIATED COMPANIES (COLLECTIVELY, THE “SITE”) AS WELL AS ALL SERVICES AVAILABLE ON OR THROUGH THE SITE (COLLECTIVELY, THE “SERVICES”). BY USING THIS SITE OR SERVICES, YOU ARE AGREEING TO ALL THE TERMS; IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE THIS SITE, ANY SERVICES AVAILABLE THROUGH THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITE.

These Terms shall apply in addition to the terms of any Vehicle Service Contract purchased by you through the Site (“Vehicle Service Contract”). In the event of a conflict between these Terms and the Vehicle Service Contract, the Vehicle Service Contract shall govern, except that these Terms shall govern with respect to all matters regarding the Site.

NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH WELLCAR. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.

About Us

Through the Site you may purchase a Vehicle Service Contract for your vehicle from one of our third-party providers. This Site is operated by WellCar, which is not affiliated with any of these third-party providers. The Third-Party Provider underwrites your Vehicle Service Contract, and any claims, coverage questions or coverage disputes must be submitted to the Third-Party Provider. WellCar does not issue or underwrite the Vehicle Service Contracts made available on this Site; we are an authorized seller of Third Party Vehicle Service Contracts.

Changes

WellCar may make changes to the content and Services offered on this Site at any time. WellCar can change, update, or add or remove provisions of these terms, at any time by posting the updated terms on this Site. By using this Site or the Services after WellCar has updated the Terms, you are agreeing to all the updated Terms; if you do not agree with any of the updated Terms, you must stop using the Site and Services.

Availability and Eligibility

Vehicle Service Contracts are not available to residents of California or Washington. Mechanical Breakdown Insurance (MBI) is available to residents of California. You must (1) be at least 18 years old to purchase a Vehicle Service Contract through the Site; (2) provide a valid vehicle identification number for the vehicle for which you would like to purchase the Vehicle Service Contract; and (3) be a resident of the United States (but not a resident of California).

By using the Site or Services, you represent, acknowledge and agree that you are at least 18 years of age. Further, you represent, acknowledge and agree that: (a) all registration information that you submit is truthful and accurate; (b) you will maintain the accuracy of such information and keep such information up to date; and (c) your use of the Services offered through this Site does not violate any applicable law or regulation. WellCar may terminate these Terms and your use of the Site or Services without notice if WellCar, in its sole discretion, believes that you are under the age of 18.

General Use

WellCar provides content and Services through this Site that are the copyrighted and/or trademarked work of WellCar or Well Car’s third-party licensors and suppliers or other users of the Site (collectively, the “Materials”). Materials may include logos, graphics, video, images, software and other content. WellCar hereby grants you a limited, personal, non-exclusive and non-transferable license to use and to display the Materials and to use this Site and Services solely for your personal use. Except for the foregoing license, you have no other rights in the Site or any Materials and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Site or Materials in any manner.

If you breach any of these Terms, the above license will terminate automatically, and you must immediately destroy any downloaded or printed Materials.

Using the Site and the Services

You can simply view the Site and many of the Materials on the Site. You need not register with WellCar to simply visit and view the Site. However, in order to access certain password-restricted areas of the Site, to use certain Services and Materials offered on and through the Site, you must register with WellCar for an account and receive a password.

Password Restricted Areas of this Site

If you desire to register for an account with WellCar, you must submit certain information through the account registration page on the Site, including your name, email address and other contact information. You may also have the ability to provide additional optional information, such as preferences, which is not required to register for an account but may be helpful to WellCar in providing you with a more customized experience when using the Site. Once you have submitted your account registration information, WellCar administrator shall have the right to approve or reject the requested registration, in WellCar administrator’s sole discretion. If your account is approved by the WellCar administrator, you will be asked to create a password on the registration page that will allow you to log-on to the Site (the “Password”).

You are responsible for maintaining the confidentiality of your Password, and you are responsible for all activities that occur using your Password. You agree not to share your Password, let others access or use your Password or do anything else that might jeopardize the security of your Password. You agree to notify WellCar if your Password is lost, stolen, if you are aware of any unauthorized use of your Password or if you know of any other breach of security in relation to this Site or Services.

Without limiting the generality of the foregoing in this Section, if you register for a “beta account” or other pre-release version of the Site and/or the Services and Materials (“Beta Release”), you acknowledge and agree that the Beta Release may contain, in WellCar’s sole discretion, more or fewer features or different licensing terms than a subsequent commercial release version of the Site and/or Services. You further acknowledge and agree that any “beta account” will automatically convert to a commercial release version account upon the launch date of the Site and Services to the public (“Public Launch Date”). If you do not desire to continue using the Site or Services after the Public Launch Date, you may contact WellCar to delete your account in accordance with the terms and conditions governing deletion of personal information set forth in WellCar’s Privacy Policy. While WellCar generally intends to distribute commercial release versions of the Site, the Services and Materials, we reserve the right not to release later commercial release versions of any Beta Release. Without limiting any disclaimer of warranty or other limitation stated herein, you agree that any Beta Release is not considered by WellCar to be suitable for commercial use, and that it may contain errors affecting its proper operation. BY CLICKING TO ACCEPT THESE TERMS, YOU ACKNOWLEDGE AND AGREE THAT USE OF A BETA RELEASE MAY EXHIBIT SPORADIC DISRUPTIONS THAT HAVE THE POTENTIAL TO DISRUPT YOUR USE OF THE SITE IN GENERAL AND ANY SERVICES THAT MAY BE OFFERED THROUGH THE SITE. WellCar SPECIFICALLY DISCLAIMS ALL DAMAGES RESULTING FROM YOUR USE OF ANY BETA RELEASE.

Purchases

When you purchase a Vehicle Service Contract through the Site, you are purchasing a product offered by a Third-Party Provider, not WellCar. WellCar, a third party, is merely facilitating your purchase of the Vehicle Service Contracts. Thus, the terms of any purchase you make are governed by the Vehicle Service Contract, as well as these Terms as well as by any Terms or Policies of the Third-Party Provider. If applicable, you agree to pay all fees or charges for any products you purchase through the Site. If you do not pay on time or if we cannot charge your credit card, PayPal or other available payment method for any reason, WellCar reserves the right to cancel your order and either suspend or terminate your access to the Site, Services and account and terminate these Terms. You are expressly agreeing that WellCar is permitted to bill you for the applicable fees, either directly or through a third party, any applicable tax and any other charges you may incur in connection with your purchase, and the fees will be billed to your credit card, PayPal or other available payment method designated by you. If you cancel your account at any time, you will not receive any refund.

Currently, you can pay for the total cost of your Vehicle Service Contract upfront in one lump sum, or, if eligible you may choose to pay for your Vehicle Service Contract in installment payments (a “Payment Plan”), a service offered by independent third parties.

Payment Plan. If you choose to purchase your Vehicle Service Contract under a Payment Plan, you will be required to make a down payment of and to pay the remaining balance, using a valid credit card, in equal payments over the term that you have chosen. Our Third-Party Payment Provider will automatically charge your credit each month for the amount of your monthly payment. You must also agree to the Third-Party Payment Provider payment terms at the time of purchase. Your payments will be made to Third Party Payment Provider, and we will share your payment details with Third Party Payment Provider to facilitate your payment for your Vehicle Service Contract.

Your Information

Accuracy. By using this Site or the Services, you represent and warrant that all the information that you provide when registering for an account and otherwise through the Site or Services is accurate, complete and up to date.

Privacy Policy. You also agree that WellCar may store and use any personal information that you provide to us for use in accordance with the WellCar Privacy Policy (“Privacy Policy”), including but not limited to processing your request or order, billing you for the Services (if applicable), providing the Site or Services, and as otherwise stated in our Privacy Policy. Please refer to our Privacy Policy, which is incorporated by reference into these Terms, for more information regarding our collection, use, disclosure and storage of your personal information.

You hereby expressly agree that we may use your personal information in accordance with the terms of the Privacy Policy, which can be found at WWW.WELLCAR.COM/PRIVACY-POLICY.

Electronic Communications

By using the Site and/or the Services, you consent to receiving electronic communications from WellCar. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Site and/or Services. These electronic communications are part of your relationship with WellCar. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Third-Party Content

Certain information and other content that are not Submissions (defined below) may be provided by third party licensors and suppliers to WellCar (“Third Party Content”). The Third-Party Content is, in each case, the copyrighted and/or trademarked work of the creator/licensor. You agree to only display the Third-Party Content on your personal computer solely for your personal use. You acknowledge and agree that you have no right to download, cache, reproduce, modify, display (except as set forth in this paragraph), edit, alter or enhance any of the Third-Party Content in any manner unless you have permission from the owner of the Third-Party Content. WELLCAR DISCLAIMS ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES AND CONDITIONS WITH REGARD TO THIRD PARTY CONTENT, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Links to Third Party Sites

This Site and Services may be linked to other websites that are not WellCar sites (collectively, “Third Party Sites”). Certain areas of the Site may allow you to interact and/or conduct transactions with such Third-Party Site, and, if applicable, allow you to configure your privacy settings in your Third-Party Site account to permit your activities on this Site to be shared with your contacts in your Third-Party Site account and, in certain situations, you may be transferred to a Third Party Site through a link but it may appear that you are still on this Site. In any case, you acknowledge and agree that the Third-Party Sites may have different privacy policies and terms and conditions and/or user guides and business practices than WellCar, and you further acknowledge and agree that your use of such Third-Party Sites is governed by the respective Third-Party Web Site privacy policy and terms and conditions and/or user guides. You hereby agree to comply with any and all terms and conditions, users guides and privacy policies of any of Third Party Sites. WellCar is providing links to the Third-Party Sites to you as a convenience, and WellCar does not verify, make any representations or take responsibility for such Third-Party Sites, including, without limitation, the truthfulness, accuracy, quality or completeness of the content, services, links displayed and/or any other activities conducted on or through such Third Party Sites. YOU AGREE THAT WellCar WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD-PARTY WEB SITES AND/OR THIRD-PARTY DEALINGS OR COMMUNICATIONS, OR FOR ANY HARM RELATED THERETO, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT OR BUSINESS PRACTICES OF ANY THIRD PARTY. Any reference on the Site to any product, service, publication, institution, organization of any third-party entity or individual does not constitute or imply WellCar’s endorsement or recommendation.

Submissions

You are responsible for the information, opinions, messages, comments, photos, videos, graphics, sounds and other content or material that you submit, upload, post or otherwise make available on or through the Site (each a “Submission”) and through the Services available in connection with this Site. You may not upload, post, submit or otherwise make available on this Site any material protected by copyright, trademark, or any other proprietary right without the express permission of the owner of such copyright, trademark or other proprietary right owned by a third party, and the burden of determining whether any material is protected by any such right is on you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, violation of contract, privacy or publicity rights or any other harm resulting from any Submission that you make. You have full responsibility for each Submission you make, including its legality, reliability and appropriateness.

Unless otherwise explicitly stated herein or in WellCar Privacy Policy, you agree that any Submission provided by you in connection with this Site is provided on a non-proprietary and non-confidential basis. You hereby grant to WellCar a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense through multiple tiers) to use, reproduce, process, adapt, publicly perform, publicly display, modify, prepare derivative works, publish, transmit and distribute each of your Submissions, or any portion thereof, in any form, medium or distribution method now known or hereafter existing, known or developed, and authorize others to use the Submissions. We may modify or adapt your Submissions in order to transmit, display or distribute them over computer networks and in various media and/or make changes to the Submissions as necessary to conform and adapt them to any requirements or limitations of any networks, devices, services or media. WellCar agrees to use any personally identifiable information contained in any of your Submissions in accordance with WellCar’s Privacy Policy.

You agree to pay for all royalties, fees, damages and any other monies owing any person by reason of any Submissions posted by you to or through this Site.

When you provide Submissions you agree that those Submissions shall not be in violation of the “Unauthorized Activities” paragraph below. Those prohibitions do not require WellCar to monitor, police or remove any Submissions or other information submitted by you or any other user.

Unauthorized Activities

When using this Site and/or the Services, you agree not to:

  • Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Use racially, ethnically, or otherwise offensive language.
  • Discuss or incite illegal activity.
  • Use explicit/obscene language or solicit/post sexually explicit images (actual or simulated).
  • Post anything that exploits children or minors or that depicts cruelty to animals.
  • Post any copyrighted or trademarked materials without the express permission from the owner.
  • Disseminate any unsolicited or unauthorized advertising, promotional materials, ‘junk mail’, ‘spam’, ‘chain letters’, ‘pyramid schemes’, or any other form of such solicitation.
  • Use any robot, spider, scraper or other automated means to access the Site or the information therein.
  • Take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
  • Alter the opinions or comments posted by others on this Site.
  • Use the Site for unintended purposes or trying to change the behavior of the Site;
  • Attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  • Attempt to interfere with service to any user, host or network including, but not limited to, by way of submitting a virus to, or overloading, “flooding,” “spamming,” “mailbombing” or “crashing”;
  • Attempt to modify, adapt, translate, decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Site or the Services;
  • Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;
  • Remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from the Site;
  • Frame or mirror any part of the Site without WellCar’s prior written consent;
  • Use the Site in a manner that intentionally or unintentionally violates any applicable local, state, national or international law; or
  • Take any action that may otherwise harm, disrupt or overburden the Site, or harm another user of the Site.

This list of prohibitions provides examples and is not complete or exclusive. WellCar reserves the right to (a) terminate access to your account, your ability to post to this Site (or use the Services) and (b) refuse, delete or remove any Submissions; with or without cause and with or without notice, for any reason or no reason, or for any action that WellCar determines is inappropriate or disruptive to this Site or to any other user of this Site and/or Services. WellCar may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at WellCar’s discretion, WellCar will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Site or on the Internet.

Unauthorized use of any Materials or Third-Party Content contained on this Site may violate certain laws and regulations. It is your responsibility to know and abide by all such laws and regulations.

You agree to indemnify and hold WellCar and its officers, directors, employees, affiliates, agents, licensors, and business partners harmless from and against any and all costs, damages, liabilities, and expenses (including attorneys’ fees and costs of defense) WellCar or any other indemnified party suffers in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party that your use of this Site or the use of this Site by any person using your username and/or password (including without limitation, your participation in the posting areas or, your Submissions) violates any applicable law or regulation, or the copyrights, trademark rights or other rights of any third party.

Proprietary Rights

WellCar is a trademark of WellCar Holdings, Inc. in the United States. Other trademarks, names and logos on this Site are the property of their respective owners.

Unless otherwise specified in these Terms, all information and screens appearing on this Site or Services, including, but not limited to, documents, services, site design, text, graphics, logos, images and icons, as well as the arrangement thereof, are the sole property of WellCar, Copyright © 2021-2028 WellCar LLC. All rights not expressly granted herein are reserved. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner or licensee.

Intellectual Property Infringement

WellCar respects the intellectual property rights of others, and we ask you to do the same. WellCar may, in appropriate circumstances and at our discretion, terminate service and/or access to this Site and Services for users who infringe the intellectual property rights of others. If you believe that your work is the subject of copyright infringement and/or trademark infringement and appears on our Site, please provide WellCar’s designated agent the following information:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Identification of the copyrighted and/or trademarked work claimed to have been infringed, or if multiple works at a single online site are covered by a single notification, a representative list of such works at that site.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled at the Site, and information reasonably sufficient to permit WellCar to locate the material.
  • Information reasonably sufficient to permit WellCar to contact you as the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright and/or trademark owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

WellCar’s agent for notice of claims of copyright or trademark infringement on this Site can be reached as follows:

WellCar
Attn: Copyright Agent
550 Reserve Street
Suite 190
Southlake, TX 76092
Email: support@myWellCar.com

Please also note that for copyright infringements under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

Submitting a DMCA Counter-Notification

We will notify you that we have removed or disabled access to copyright-protected material that you provided if such removal is pursuant to a valid DMCA take-down notice that we have received. If you receive such notice from us, you may provide us with a counter-notification in writing to the WellCar designated agent that includes all of the following information: Your physical or electronic signature; Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled; A statement from you under the penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and your name, physical address and telephone number, and a statement that you consent to the jurisdiction of a court for the judicial district in which your physical address is located, or if your physical address is outside of the United States, for any judicial district in which WellCar may be located, and that you will accept service of process from the person who provided notification of allegedly infringing material or an agent of such person.

Termination of Repeat Infringers

WellCar reserves the right, in its sole discretion, to terminate the account or access of any user of our website and/or service who is the subject of repeated DMCA or other infringement notifications.

Disclaimer of Warranties

Your use of this Site and/or the Services is at your own risk. The Materials have not been verified or authenticated in whole or in part by WellCar, and they may include inaccuracies or typographical or other errors. WellCar does not warrant the accuracy of timeliness of the Materials contained on this Site or Services. WellCar has no liability for any errors or omissions in the Materials, whether provided by WellCar, our licensors or suppliers or other users.

WELLCAR, FOR ITSELF AND ITS LICENSORS, MAKES NO EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS, WARRANTIES, OR GUARANTEES IN CONNECTION WITH THIS SITE, THE SERVICES, OR ANY MATERIALS RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY, TIMELINESS OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED IN OR PRESENTED ON THE SITE OR SERVICES, INCLUDING WITHOUT LIMITATION THE MATERIALS, ANY SUBMISSIONS AND ANY THIRD-PARTY CONTENT. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS SITE, THE SERVICES, AND MATERIALS, AND ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THIS SITE IS PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” AND “WHERE-IS” BASIS WITH NO WARRANTY OF IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. WELLCAR DOES NOT PROVIDE ANY WARRANTIES AGAINST VIRUSES, SPYWARE OR MALWARE THAT MAY BE INSTALLED ON YOUR COMPUTER.

Limitation of Liability

WELLCAR SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM YOUR DISPLAYING, COPYING, OR DOWNLOADING ANY MATERIALS TO OR FROM THIS SITE OR THE SERVICES. IN NO EVENT SHALL WellCar BE LIABLE TO YOU FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) HOWEVER ARISING, EVEN IF WellCar KNOWS THERE IS A POSSIBILITY OF SUCH DAMAGE.

Local Laws; Export Control

WellCar controls and operates this Site from its headquarters in the United States of America and the Materials may not be appropriate or available for use in other locations. If you use this Site or Services outside the United States of America, you are responsible for following applicable local laws.

Feedback

If you send or transmit any communications, comments, questions, suggestions, or related materials to WellCar, whether by letter, email, telephone, or otherwise (collectively, “Feedback”), suggesting or recommending changes to the Site, the Services or Materials, including, without limitation, new features or functionality relating thereto, all such Feedback is, and will be treated as, non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and WellCar is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. You understand and agree that WellCar is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution.

Dispute Resolution and Arbitration; Class Action Waiver

Please read this carefully. It affects your rights.

Most customer concerns can be resolved quickly and to a customer’s satisfaction by contacting us at via postal mail at WellCar, Attn: Legal Department, 550 Reserve Street, Suite 190, Southlake, TX 76092 or via email at support@myWellCar.com.

This Provision facilitates the prompt and efficient resolution of any disputes that may arise between you and WellCar. Arbitration is a form of private dispute resolution in which persons with a dispute waive their rights to file a lawsuit, to proceed in court and to a jury trial, and instead submit their disputes to a neutral third person (or arbitrator) for a binding decision. You have the right to opt-out of this Provision (as explained below), which means you would retain your right to litigate your disputes in a court, either before a judge or jury. Please read this Provision carefully. It provides that all Disputes between you and WellCar shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering into this agreement constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney’s fees). For the purpose of this Provision, “WellCar” means WellCar and its parents, subsidiary, and affiliate companies, and each of their respective officers, directors, employees, and agents. The term “Dispute” means any dispute, claim, or controversy between you and WellCar regarding any aspect of your relationship with WellCar, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced and shall include any claims against other parties relating to services or products provided or billed to you (such as WellCar’s licensors, suppliers, dealers or third -party vendors) whenever you also assert claims against us in the same proceeding.

WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.

Pre-Arbitration Claim Resolution

For all Disputes, whether pursued in court or arbitration, you must first give WellCar an opportunity to resolve the Dispute. You must commence this process by mailing written notification to WellCar via postal mail at WellCar, Attn: Legal Department, 954 W Washington Blvd #340, Chicago, IL 60607 or via email at support@myWellCar.com. That written notification must include (1) your name, (2) your address, (3) a written description of your Claim, and (4) a description of the specific relief you seek. If WellCar does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.

Exclusions from Arbitration/Right to Opt Out

Notwithstanding the above, you or WellCar may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the “Opt-Out Deadline”). You may opt out of this Provision by mailing written notification to WellCar via postal mail at WellCar, LLC, Attn: Legal Department, 954 W Washington Blvd #340, Chicago, IL 60607 or via email at support@myWellCar.com. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with WellCar through arbitration. Your decision to opt-out of this Arbitration Provision will have no adverse effect on your relationship with WellCar. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.

Arbitration Procedures

If this Provision applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution) either you or WellCar may initiate arbitration proceedings. The Better Business Bureau (“BBB”), www.BBB.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration and shall in no event be commenced as a class arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.

For arbitration before BBB, for Disputes of less than $75,000, the BBB’s Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the BBB’s Commercial Arbitration Rules will apply. In either instance, the BBB’s Optional Rules For Emergency Measures Of Protection shall apply. The BBB rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action procedures or rules apply to the arbitration.

Because the Site and these Terms concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration – You or WellCar may initiate arbitration in either [CLIENT’s U.S. location] or the federal judicial district that includes your billing address. In the event that you select the federal judicial district that includes your billing address, WellCar may transfer the arbitration to [CLIENT’s U.S. location] in the event that it agrees to pay any additional fees or costs you incur as a result of the transfer, as determined by the arbitrator.

Payment of Arbitration Fees and Costs – WellCar will pay all arbitration filing fees and arbitrator’s costs and expenses upon your written request given prior to the commencement of the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law. In addition to any rights to recover fees and costs under applicable law, if you provide notice and negotiate in good faith with WellCar as provided in the section above titled “Pre-Arbitration Claim Resolution”.

Class Action Waiver

Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless both you and WellCar specifically agree to do so following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of the Arbitration Provision, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of the Site can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

Jury Waiver

You understand and agree that by entering into this Agreement you and WellCar are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and WellCar might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.

Severability

If any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the Dispute will be decided by a court.

Continuation

This Provision shall survive the termination of your service with WellCar or its affiliates. Notwithstanding any provision in this Agreement to the contrary, we agree that if WellCar makes any change to this Provision (other than a change to the Notice Address), you may reject any such change and require WellCar to adhere to the language in this Provision if a dispute between us arises.

Termination

If you violate these Terms, WELLCAR may terminate and/or suspend your access to this Site or Services without notice. WELLCAR prefers to advise you of your inappropriate behavior and to recommend any necessary corrective action. However, certain violations of these Terms, as determined by WELLCAR, may result in immediate termination of your access to this Site, without prior notice to you.WELLCAR may also in its sole discretion and at any time discontinue providing the Site or Services, or any part thereof, with or without notice. You agree that any termination of your access to the Site and Services, under any provision of the Terms, may be affected without prior notice to you, and acknowledge and agree that WELLCAR may bar any further access to the Site. Further, you agree that WELLCAR shall not be liable to you or any third-party for any termination of access to the Site.

Limited Time to Bring Claim

Where permitted by law, you and WELLCAR agree that any cause of action arising out of or related to the Site, the Services or any Materials must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

General

The Federal Arbitration Act, Illinois state law and applicable U.S. federal law, without regard to the choice or conflicts of law provisions, will govern these Terms. Foreign laws do not apply. The United Nations on Contracts for the International Sale of Goods and any laws based on the Uniform Computer Information Transactions Act (UCITA) shall not apply to this Agreement. Except for Disputes subject to arbitration as described above, any disputes relating to these Terms or this Site will be heard in the courts located in Cook County of the State of Illinois. If any of these Terms is found to be inconsistent with applicable law, then such terms shall be interpreted to reflect the intentions of the parties, and no other terms will be modified. WellCar’s failure to enforce any of these Terms is not a waiver of such terms. These Terms are the entire agreement between you and WellCar and supersede all prior or contemporaneous negotiations, discussions or agreements between you and WellCar about this Site. The proprietary rights, disclaimer of warranties, representations made by you, indemnities, limitations of liability and general provisions shall survive any termination of these Terms.

Contact Us

If you have any questions about these Terms or otherwise need to contact WellCar for any reason, you can reach us via email at support@myWellCar.com.